1. Information We Collect

We may collect the following types of personal information when you use our website or place an order:

• Personal Identification Data: Name, email address, phone number, billing/delivery address.
• Payment Information: Payment card details, bank transfer details, or e-wallet information (processed securely via third-party providers – we do not store your full payment details).
• Account Information: Username, password, and purchase history if you register an account.
• Technical Data: IP address, browser type, device information, and cookies.

2. How We Use Your Information

We use your data for the following purposes:

• To process and deliver your orders.
• To manage your customer account and provide support.
• To send order confirmations, shipping updates, and service-related communications.
• To send marketing promotions (only if you have opted in).
• To improve our website, services, and customer experience.
• To comply with legal and regulatory obligations in Malaysia.

3. Sharing of Information

We will not sell or rent your personal data. However, we may share your information with trusted third parties, such as:

• Payment service providers for secure transactions.
• Logistics and courier partners to deliver your orders.
• IT and service providers who help us operate our website.
• Regulatory authorities if required by law.

4. Data Protection & Security

• We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or disclosure
• Sensitive data (like payment information) is encrypted and handled by secure payment gateways.
• While we take precautions, no online system is 100% secure.

5. Cookies & Tracking

• Our website uses cookies and similar technologies to improve user experience, analyze traffic, and deliver personalized content.
• You may disable cookies in your browser settings, but some features may not work properly.

6. Your Rights (Under PDPA Malaysia)

• You have the right to:
  • Access and request a copy of your personal data.
  • Correct inaccurate or incomplete data.
  • Withdraw consent for processing (e.g., marketing communications).
  • Request deletion of your personal data (subject to legal and transactional requirements).
• Requests can be made by contacting us via the details below.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with the revised effective date.

9. Contact Us

For questions about this Privacy Policy or your personal data, please contact us:
Adam's Water
Email: support.swgh@swg-energy.com
Address: SL 22-23, Jalan Sentosa, Batu 8.5, Off Jalan Penrissen Lama, 94300 Kota Samarahan, Sarawak, Malaysia.